TECH SUPPORT

Start by checking that your router and internet equipment have power and that all cables are securely connected.

Try restarting your router by switching it off for about 2 minutes, then turning it back on. Allow a few minutes for everything to reconnect.

If the problem continues, check whether your internet provider has reported an outage. If other properties nearby are online but yours isn't, we can help investigate your equipment and network.

Being connected to Wi-Fi doesn't always mean your internet connection is working.

Your device may be communicating with your router, but the router might not have an active internet connection.

Try restarting your router and checking whether other devices have the same issue. If everything is affected, the problem may be with your internet service or network equipment.

Slow speeds and dropouts can be caused by weak Wi-Fi coverage, interference, overloaded equipment, faulty cabling or issues with your internet service.

Try testing your connection close to the router, then compare it with other areas of your property. If possible, test using an Ethernet cable too.

If speeds are good near the router but poor elsewhere, your Wi-Fi coverage may need improving. We can test your setup and recommend practical fixes.

Wi-Fi signals weaken with distance and can be affected by walls, floors, building materials and interference.

If certain rooms, sheds or outdoor areas have poor coverage, your router may simply be too far away.

Additional access points, better equipment positioning or network cabling can often solve the problem without replacing your entire setup.

Open the Starlink app and check for reported outages, obstructions or connection alerts.

Make sure your equipment has power and check any accessible cable connections for obvious damage or loose plugs. You can also try restarting the system.

If the issue continues, we can inspect your installation, cabling, router and connected network equipment. Starlink service or account-related faults may need to be resolved directly through Starlink Support.

Yes. We provide local, hands-on support for installations, Wi-Fi networks, wireless bridges, routers, switches and other connectivity equipment.

Whether you need help with recurring dropouts, equipment upgrades, network changes or expanding coverage, we can assess the issue and recommend a practical solution.

For internet outages, account or billing issues, your internet provider remains your first point of contact. If we identify a provider-related problem, we'll help point you in the right direction.

Our fault-finding and support services are tailored to your equipment and the issue you're experiencing. Depending on the job, they may include:

• Initial assessment: Understanding the issue, symptoms and previous troubleshooting.

• Equipment inspection: Checking routers, access points, wireless bridges, cabling and connections.

• Network diagnostics: Testing connectivity, Wi-Fi coverage, speeds and network configuration.

• Fault identification: Finding the likely cause and explaining what needs attention.

• Repairs and adjustments: Resolving configuration problems, adjusting equipment or replacing faulty components where agreed.

• Connection testing: Checking that the affected devices and connections are working correctly.

• Advice and support: Recommending improvements to help prevent future issues.

Need replacement equipment or a larger network upgrade? We can provide a quote for additional hardware, cabling, Wi-Fi improvements or wireless bridging where required.